Refund Policy 

Customer satisfaction is always our priority. In case of any issue with an item, we request our customers to let us know and we will do our best to resolve it. Please review our Refund Policy for complete details.

Exchange Policy Guidelines

Our Exchange Policy is designed to make product swaps simple and hassle-free. If you receive an item that does not fit or is not suitable, you can easily request an exchange under our Exchange Policy guidelines. We aim to provide a smooth experience for all customers.

The Return Policy allows customers to return items within the specified timeframe if they are not satisfied with their purchase. Please ensure that all returned products meet the required conditions mentioned in our policy to avoid delays in processing.

•  The easiest and fastest way to process your exchange is to contact us, purchase the replacement items in a new order, and then return the unsuitable items for a refund.
•  Alternatively, you can send them back to us for an exchange and we'll post the replacements to you.
•  Once we receive your returned items back, we'll get the replacements sent out.
•  Normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us and how much time is required to process the customized orders.

Overseas

To exchange an item, please purchase a replacement item in a new order, and then return the unsuitable items for a refund.

Combine Shipping

If you are thinking of exchanging something - remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

Returns

If you would like to return an item for a refund, please contact us at support@eleatherhub.com including the following information Our Refund Policy applies to most items and explains the return process and eligibility requirements.

• Your order number.
• Why the item is being returned?
• How does the item seem faulty in any way?

Return Address:

Note:

• We offer a refund policy for most items. Engraved or custom-made items cannot be refunded unless a manufacturer's fault is found with them.
• Buyers must inform or return goods within 30 days of receiving the order (this is extended to 30 days after Christmas).
• The buyer's responsible for ensuring any returned goods reach us in satisfactory condition.
• Please ensure all bags/tags/labels are untorn and still attached.
• To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded as neatly as possible, and sent in secure, protective wrapping.
• We make an effort to ensure the goods reach you in great condition - we'd really appreciate you returning the favor.
• Buyers returning goods from outside the USA must clearly state on the outside of the package and on any customs documentation that the goods are 'Returned Goods' to allow them to clear customs without generating additional charges at Leather Hub.